We accept payments via a PayPal account or using a credit or debit card. Payment via credit/debit card is handled via the PayPal website but you do not need a PayPal account.
The typical process for completing a purchase is:
- If you have a PayPal account and you want the goods shipped to the address that is registered with your PayPal account, go to the Basket page and then use the PayPal button on that page to go straight to PayPal and complete payment. We will ship to your address as provided by PayPal.
- If you do not have a PayPal account, or you want the goods shipped to a different address from your registered PayPal address, then go to the Basket page and choose the “Proceed to Checkout” button (having confirmed the items, quantities and postage costs). On the Checkout page, fill in the billing and shipping details as required and then proceed to the PayPal site to enter your credit/debit card details or to log in to your PayPal account.
No details other than those needed to process your order are kept on file by Cell UK.
We aim to dispatch online orders as soon as received and no later than 5 days after receipt with the exception of overseas – see below. Should an item be out of stock it may take up to 21 days for delivery and you will be informed of this by email.
Should you require an urgent delivery please call the Cell UK Office on 01582 463330, 10.00am to 3.00pm Tuesday and Thursday, and between 12.30pm to 3.00pm Wednesdays, and we will endeavour to fast track your order. Please note that we may have to charge additional postage if you require delivery within 48 hours.
Our online shipping costs are calculated using a rate that depends on the total cost of an order. This currently covers the actual amount of postage and packing required to send your order and is shown below:
Total cost of order…
Up to £10.00 = £1.50 p&p
£10.01 – £25.00 = £3.00 p&p
£25.01 – £49.99 = £4.50 p&p
over £50.00 = FREE
The above rates are correct as at October 2016
We are currently unable to accept online orders from customers outside the UK. To place an order please email us on firstname.lastname@example.org so that we can calculate the cost of postage before the order is received. We apologise for any inconvenience this may cause and thank you for your understanding.